Microsoft Corporation is a leading American multinational technology company headquartered in Redmond, Washington. It specializes in developing, licensing, and supporting a wide range of software products, services, and devices.

In the aviation sector, Microsoft provides AI-driven solutions to enhance operational efficiency and customer experience. The company has introduced an industry reference architecture for airlines and airports, leveraging generative AI to personalize travel offers and provide instant customer service responses. This approach aims to make travel more seamless and tailored to individual needs.

Additionally, Microsoft collaborates with industry leaders to improve airport operations. For instance, in partnership with HARMAN and Xoriant, Microsoft has developed capabilities within Microsoft Teams to optimize gate management, thereby reducing aircraft turnaround times and enhancing overall operational efficiency.

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